Terms of service

Terms of Service

Last Updated: 19 August 2026

Welcome to TEREAA.AE.

These Terms of Service govern your access to and use of the TEREAA.AE website, online store, products, services, content, and related features.

Throughout these Terms, the words “TEREAA.AE,” “Tereaa,” “we,” “us,” and “our” refer to the operator of TEREAA.AE. The words “you” and “your” refer to the customer, visitor, or user of our website and services.

TEREAA.AE is operated using Shopify, which provides the e-commerce technology that enables us to operate our online store. Purchases made through TEREAA.AE are transactions between you and TEREAA.AE.

By accessing, browsing, or using our website, or by placing an order, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Age Requirements

You must be legally eligible to use our services and purchase the products offered through TEREAA.AE.

TEREAA.AE does not sell tobacco or tobacco products to persons under 18 years of age.

Under applicable UAE tobacco-control requirements, the sale or attempted sale of tobacco products to persons under 18 is prohibited. We may request valid identification or other satisfactory evidence of age before completing or delivering an applicable order.

If the required age verification cannot be completed, we may refuse or cancel the applicable order.

2. Website Use

You agree to use TEREAA.AE only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for unlawful activities.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Submit false, misleading, or fraudulent information.
  • Attempt to purchase products for unlawful resale or distribution.
  • Introduce viruses, malicious code, or harmful software.
  • Copy, reproduce, scrape, or commercially exploit our website content without permission.
  • Use the website in a way that may damage TEREAA.AE, our customers, service providers, or other users.

We may restrict or terminate access to the website where we reasonably believe these Terms or applicable laws have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on TEREAA.AE are accurate and current.

However, product images may vary slightly from the actual product because of screen settings, lighting, photography, packaging updates, or manufacturer changes.

Product packaging, specifications, availability, and other product information may change without notice where permitted by applicable law.

We reserve the right to:

  • Correct product information or pricing errors.
  • Update product descriptions.
  • Limit quantities.
  • Restrict availability by location where necessary.
  • Discontinue products.
  • Refuse or cancel orders where required by law or for legitimate operational reasons.

Nothing in these Terms limits any mandatory consumer rights provided under applicable UAE law.

4. Orders and Order Acceptance

When you place an order through TEREAA.AE, you are submitting a request to purchase the selected products.

An order is not necessarily accepted merely because you receive an automated order acknowledgement.

We may contact you to confirm your order, delivery details, payment information, or age eligibility where required.

We reserve the right to accept, decline, modify, or cancel an order where reasonably necessary, including where:

  • A product is unavailable.
  • Pricing or product information contains an obvious error.
  • Payment cannot be successfully processed.
  • Delivery information cannot be verified.
  • Age verification cannot be completed where required.
  • We reasonably suspect fraudulent or unauthorized activity.
  • The order cannot legally be fulfilled.
  • Other legitimate operational or legal circumstances require cancellation.

If we cancel an order after payment has been received, any eligible refund will be handled in accordance with our Return & Refund Policy and applicable law.

5. Customer Information

When placing an order or using certain services, you may be required to provide information including:

  • Full name
  • Email address
  • Mobile number
  • Billing information
  • Delivery address
  • Payment information
  • Other information required to process or deliver your order

You agree that the information you provide is accurate, current, and complete.

You are responsible for updating information when necessary to allow us to process your order and contact you.

6. Prices and Payments

Product prices displayed on TEREAA.AE are stated in United Arab Emirates Dirhams (AED) unless otherwise indicated.

Prices may change from time to time.

The applicable product price is generally the price displayed at the time the order is placed, subject to obvious pricing errors and applicable legal requirements.

Delivery charges, payment-related charges, taxes, or other applicable charges will be communicated or displayed where applicable.

You agree to provide valid payment information and authorize the payment method used for your purchase.

We may use third-party payment service providers to process payments. Your use of those payment services may also be subject to the provider's own terms and privacy practices.

7. Shipping and Delivery

TEREAA.AE provides delivery within the UAE where delivery service is available.

Delivery times displayed on our website or communicated by our team are estimates and may be affected by:

  • Traffic
  • Weather
  • Public holidays
  • Road restrictions
  • Delivery capacity
  • Incorrect delivery information
  • Product availability
  • Government requirements
  • Other circumstances outside our reasonable control

For detailed information about delivery coverage, estimated delivery times, delivery charges, failed deliveries, and age verification, please refer to our Shipping & Delivery Policy.

8. Age Verification at Delivery

For applicable tobacco-product orders, the delivery recipient may be required to provide valid identification or other satisfactory evidence of age.

If the recipient is under 18 or required age verification cannot be completed, delivery may be refused.

The customer remains responsible for providing accurate recipient information.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable UAE law.

If you receive an incorrect, damaged, or defective product, please contact us promptly so that we can review the issue and provide the appropriate resolution.

10. Intellectual Property

Unless otherwise stated, the content available on TEREAA.AE, including text, graphics, logos, images, product photography, page designs, icons, videos, and other materials, is owned by or licensed to TEREAA.AE and is protected by applicable intellectual-property laws.

You may access and use our website for personal and lawful purposes.

You may not, without our prior written permission:

  • Reproduce substantial portions of our website content.
  • Copy or commercially exploit our product images or original content.
  • Modify or create derivative works from our protected content.
  • Republish our content on another commercial website.
  • Use our trademarks or branding in a way that suggests an unauthorized relationship with TEREAA.AE.

All rights not expressly granted are reserved.

11. Third-Party Services

TEREAA.AE may use third-party services to support website functionality, payment processing, analytics, delivery, communication, hosting, customer support, and other business operations.

Third-party services may have their own terms and privacy policies.

Where a third-party service is used, we are not responsible for matters outside our reasonable control arising solely from that third party's independent services or systems.

12. Shopify

TEREAA.AE uses Shopify to provide the e-commerce platform on which our online store operates.

Shopify provides technology and infrastructure that enables us to offer our online store and related services.

However, purchases made through TEREAA.AE are made with TEREAA.AE, not with Shopify.

Shopify is not responsible for the products sold by TEREAA.AE, our product descriptions, our delivery service, our return policy, or our customer-service obligations.

Your use of the Shopify-powered elements of our website may also be subject to Shopify's applicable terms and policies.

13. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

TEREAA.AE does not control third-party websites and is not responsible for their content, availability, security, policies, or practices.

You access third-party websites at your own risk.

We recommend reviewing the terms and privacy policies of any third-party website before providing information or completing a transaction.

14. Customer Reviews and Feedback

If you submit a review, comment, suggestion, photograph, testimonial, or other feedback to TEREAA.AE, you represent that:

  • You have the right to submit the content.
  • The content is accurate to the best of your knowledge.
  • The content does not violate the rights of another person or business.
  • The content does not contain unlawful, defamatory, threatening, or fraudulent material.

By submitting content to us, you grant TEREAA.AE a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

We may remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading, offensive, or inconsistent with these Terms.

15. Errors and Inaccuracies

From time to time, our website may contain typographical errors, inaccurate information, or omissions relating to:

  • Product descriptions
  • Prices
  • Availability
  • Promotions
  • Delivery information
  • Product specifications
  • Other website content

Where permitted by law, we reserve the right to correct such errors and update information.

If an obvious error affects an order, we may contact the customer and provide the available options, including cancellation where appropriate.

16. Prohibited Activities

You must not use TEREAA.AE to:

  • Commit or facilitate unlawful activity.
  • Circumvent age-verification requirements.
  • Provide false identity or delivery information.
  • Use another person's payment method without authorization.
  • Attempt fraudulent transactions.
  • Interfere with website security.
  • Introduce malware or harmful code.
  • Scrape or systematically copy protected website content without permission.
  • Impersonate TEREAA.AE, its employees, delivery partners, or other users.
  • Use the website in a way that violates applicable UAE laws or regulations.

We may take appropriate action where prohibited activity is detected or reasonably suspected.

17. Privacy

Your use of TEREAA.AE is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information in connection with our website and services.

Because TEREAA.AE uses Shopify and other service providers, certain information may be processed by those providers as necessary to operate the website, process payments, provide delivery services, communicate with customers, and perform other legitimate business functions.

Please review our Privacy Policy for further information.

18. Disclaimer

To the extent permitted by applicable law, TEREAA.AE provides the website and its general information on an “as available” basis.

We do not guarantee that:

  • The website will always be available.
  • The website will always operate without interruption.
  • All website content will always be error-free.
  • Delivery services will never experience delays.
  • Third-party services will always be available.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable UAE law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, TEREAA.AE will not be responsible for losses arising solely from circumstances outside our reasonable control, including third-party service interruptions, delivery delays, network failures, or events beyond our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded or limited under UAE law.

Nothing in these Terms removes or restricts any mandatory rights available to consumers under applicable UAE legislation.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of TEREAA.AE, your fraud, your violation of these Terms, or your violation of the rights of another person.

This provision does not apply to the extent that applicable law prevents such responsibility from being imposed.

21. Suspension and Termination

We may suspend or terminate your access to TEREAA.AE where reasonably necessary, including where we believe you have:

  • Violated these Terms.
  • Engaged in fraudulent activity.
  • Attempted unauthorized access.
  • Misused our website.
  • Provided materially false information.
  • Engaged in conduct that may create legal, security, or operational risk.

Termination does not affect rights or obligations that arose before termination.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply to the extent permitted by law.

23. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of TEREAA.AE after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms of Service are governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate of Dubai.

Any dispute arising from or relating to these Terms or your use of TEREAA.AE shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless applicable mandatory law provides otherwise.

26. Contact Information

If you have questions regarding these Terms of Service, please contact us.

TEREAA.AE

Email: Info.tereaa@gmail.com

WhatsApp: +971 58 803 2346

WhatsApp: +971588032346

Location: Arjan, Dubai, United Arab Emirates

For order-related enquiries, please include your order number where applicable.

27. Related Policies

These Terms of Service should be read together with our other website policies, including:

  • Privacy Policy
  • Shipping & Delivery Policy
  • Return & Refund Policy

These policies form part of the terms governing your use of TEREAA.AE, subject to applicable law.

TEREAA.AE

Arjan, Dubai, United Arab Emirates

Last Updated: 19 August 2026