Privacy Policy

Last Updated: 19 August 2026

Welcome to Tereaa.ae. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website.

Who We Are

Our website address is: https://tereaa.ae

Tereaa.ae is an online retail website serving customers in the United Arab Emirates. We respect your privacy and are committed to handling personal information responsibly.

Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and delivery address
• Account information
• Order and transaction details
• Information submitted through contact forms
• IP address
• Browser and device information
• Website usage information

We collect information that is reasonably necessary to operate our website, process orders, provide customer support, improve our services, maintain security, and comply with applicable legal requirements.

Information You Provide Directly

You may provide personal information when you:

• Create an account
• Place an order
• Contact us
• Submit a form
• Leave a comment or review
• Request customer support
• Subscribe to communications from us

Comments

When visitors leave comments on our website, we may collect the information shown in the comment form, as well as the visitor's IP address and browser user-agent string to help with spam detection.

An anonymized string created from your email address may be provided to the Gravatar service to determine whether you are using it. After approval of a comment, your profile picture may be visible publicly alongside your comment if your email address is associated with a Gravatar account.

Media

If you upload images to Tereaa.ae, you should avoid uploading images that contain embedded location information, such as EXIF GPS data.

Visitors may be able to download images from the website and potentially extract location information or other metadata contained within those files.

Cookies

Tereaa.ae uses cookies and similar technologies to provide website functionality, remember preferences, improve user experience, maintain security, and understand how visitors use our website.

Comment Cookies

If you leave a comment, you may choose to save your name, email address, and website in cookies. These cookies are intended to make future comments more convenient and may remain for up to one year.

Login Cookies

When you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies.

When you log in, cookies may be used to save your login information and screen preferences.

• Login cookies may last for approximately two days.
• Screen preference cookies may last for approximately one year.
• Selecting "Remember Me" may keep your login active for up to two weeks.
• Logging out removes applicable login cookies.

Content Editing Cookies

If you edit or publish an article, an additional cookie may be stored in your browser. This cookie does not contain personal information and identifies the article or post that was edited. It normally expires after one day.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange delivery
• Confirm purchases
• Communicate with customers
• Respond to enquiries
• Provide customer support
• Manage customer accounts
• Improve our website and services
• Prevent fraud, spam, and unauthorized activity
• Maintain website security
• Comply with applicable laws and regulations
• Maintain appropriate business and transaction records

Orders and Payments

When you place an order through Tereaa.ae, we may collect information necessary to process and deliver your purchase.

This may include your name, phone number, email address, delivery address, order details, and payment-related information.

Payments may be processed through third-party payment providers. These providers may process payment information according to their own privacy policies and security practices.

Tereaa.ae does not intentionally store complete payment card details when those details are processed directly by a third-party payment provider.

Embedded Content From Other Websites

Pages or articles on Tereaa.ae may include embedded content such as videos, images, articles, maps, or social-media content from third-party websites.

Embedded content may behave in the same way as if you had visited the third-party website directly.

These third-party websites may collect information, use cookies, add tracking technologies, and monitor your interaction with the embedded content, particularly if you are logged into an account with that service.

Who We Share Your Data With

We may share limited personal information with trusted service providers when necessary to operate our website or fulfil your requests.

These may include:

• Payment processors
• Delivery and logistics providers
• Website hosting providers
• Technical service providers
• Security and spam-detection services
• Analytics and technology providers
• Professional advisers where necessary
• Government authorities where disclosure is required by law

We do not sell your personal information as a commercial product.

Password Resets

If you request a password reset, your IP address may be included in the password-reset email as part of the security process.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for purposes such as order fulfilment, customer service, accounting, legal compliance, dispute resolution, fraud prevention, and security.

If you leave a comment, the comment and its associated metadata may be retained indefinitely so that subsequent comments can be recognized and approved automatically.

For registered users, we store the personal information provided in their user profile while the account remains active or for as long as retention is reasonably required for legitimate business or legal purposes.

Your Privacy Rights

Depending on applicable UAE law and the circumstances of your request, you may have rights concerning the personal information we hold about you.

You may contact us to request:

• Access to personal information we hold about you
• A copy or export of certain personal information
• Correction of inaccurate information
• Deletion of personal information where legally permitted
• Information about how your personal information is processed

Some information may need to be retained where we are legally required to keep it or where retention is necessary for administrative, legal, fraud-prevention, or security purposes.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account credentials and passwords.

Third-Party Services

Tereaa.ae may use third-party services for payment processing, website functionality, security, analytics, delivery, communications, and other business operations.

Third-party providers may process information according to their own privacy policies. We recommend reviewing the privacy policies of third-party services when you interact with their services through our website.

Children's Privacy

Tereaa.ae does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact Tereaa.ae through the contact details provided on our website.

Website: https://tereaa.ae

Last Updated: 19 August 2026