Privacy Policy

Last Updated: 19 August 2026

At Tereaa.ae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

1. Who We Are

Our website address is: https://tereaa.ae

Tereaa.ae is an online retail store serving customers in the United Arab Emirates.

2. Information We Collect

We may collect personal and technical information when you use our website.

2.1 Information You Provide

Depending on how you use our website, we may collect:

- Full name

- Email address

- Phone number

- Billing address

- Delivery address

- Order and purchase details

- Customer account information

- Information submitted through contact forms

- Customer support communications

- Other information you voluntarily provide to us

2.2 Information Collected Automatically

When you visit Tereaa.ae, certain technical information may be collected automatically, including:

- IP address

- Browser type

- Device type

- Operating system

- Referring website

- Pages visited

- Website interaction information

- Approximate location information derived from technical data

This information may be used to maintain website security, improve performance, and understand how visitors use our website.

3. How We Use Your Information

We may use your personal information for the following purposes:

- Processing and fulfilling orders

- Confirming purchases

- Arranging product delivery

- Providing customer support

- Responding to enquiries

- Managing customer accounts

- Processing payments

- Improving our website and services

- Maintaining website functionality

- Detecting and preventing fraud

- Protecting our website and customers

- Sending important service-related communications

- Complying with applicable laws and regulations

We do not sell your personal information as a commercial product.

4. Orders and Payments

When you place an order through Tereaa.ae, we collect information necessary to process and deliver your purchase.

4.1 Order Information

Order-related information may include:

- Customer name

- Contact information

- Delivery address

- Products purchased

- Order value

- Order date

- Delivery information

- Customer communications relating to the order

4.2 Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you select, the payment provider may collect and process payment information according to its own privacy policy and security procedures.

Tereaa.ae does not intentionally store complete payment card details when those details are processed directly by a third-party payment provider.

5. Cookies and Similar Technologies

Tereaa.ae uses cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.

5.1 Why We Use Cookies

Cookies may be used to:

- Maintain shopping cart functionality

- Remember customer preferences

- Maintain customer account functionality

- Improve website performance

- Understand website traffic and usage

- Support website security

- Provide relevant website functionality

- Help us improve our services

5.2 Managing Cookies

Most web browsers allow you to control or disable cookies through their settings.

Please note that disabling certain cookies may affect the functionality of our website, including shopping cart, checkout, account, or other features.

6. Shopify

Tereaa.ae is hosted and operated using Shopify, an e-commerce platform that provides the technology required to operate our online store.

Shopify may process information necessary for services such as:

- Website operation

- Shopping cart functionality

- Checkout

- Payment processing

- Customer accounts

- Security

- Fraud prevention

- Website performance

Information processed through Shopify may be handled according to Shopify's applicable privacy policies and practices.

7. Third-Party Services

We may use trusted third-party service providers to operate and improve our website and business.

7.1 Types of Third-Party Providers

These may include:

- Payment processors

- Delivery and logistics providers

- Shopify and related technology providers

- Website analytics providers

- Security and fraud-prevention services

- Customer-support providers

- Communication and marketing service providers

- Technical service providers

Third-party providers may process personal information only as reasonably necessary to provide their services, fulfil your requests, or comply with applicable legal requirements.

8. Embedded Content and External Websites

Our website may contain links to third-party websites or services.

These may include:

- Social-media platforms

- Payment services

- Maps

- Videos

- External websites

- Other third-party services

When you interact with third-party content or visit an external website, that third party may collect information about you according to its own privacy policy.

Tereaa.ae does not control and is not responsible for the privacy practices of third-party websites.

9. Who We Share Your Information With

We may share personal information when reasonably necessary to operate our business and provide services to you.

This may include sharing information with:

- Payment providers

- Delivery companies

- Logistics providers

- Shopify and related service providers

- Website technology providers

- Security and fraud-prevention providers

- Customer-support providers

- Professional advisers where reasonably necessary

- Government authorities where required by applicable law

We do not sell customer personal information.

10. How Long We Retain Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

- Fulfil orders

- Provide customer service

- Maintain customer accounts

- Maintain business and transaction records

- Handle returns, refunds, or disputes

- Prevent fraud

- Maintain website security

- Comply with legal and regulatory requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal obligations.

11. Your Privacy Rights

Depending on applicable UAE law and the circumstances of your request, you may have rights concerning the personal information we hold about you.

11.1 Requests You May Make

You may contact us to request:

- Access to personal information we hold about you

- A copy of certain personal information

- Correction of inaccurate or incomplete information

- Deletion of personal information where legally permitted

- Information about how your personal information is processed

Certain information may need to be retained where required or permitted by law, including for accounting, legal, administrative, security, or regulatory purposes.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against:

- Unauthorized access

- Loss

- Misuse

- Alteration

- Unauthorized disclosure

- Fraudulent activity

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are also responsible for taking reasonable steps to protect your account credentials and password where applicable.

13. Children's Privacy

Tereaa.ae does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date shown at the beginning of this Privacy Policy.

We recommend checking this page periodically for the latest version.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy-related request, please contact us through the contact information available on Tereaa.ae.

Website: https://tereaa.ae

Last Updated: 19 August 2026